The Viettel Incident Management System (V-IMS) aggregates data and information from various sources in the urban transportation domain, comprehensively supporting activities such as incident identification, verification, and resolution.
It enables the coordination and monitoring of relevant organizations during the incident response process, thereby assisting leaders and staff at all levels in commanding, managing, improving transportation service quality, and enhancing urban management capabilities.
Email:
Cskhdn@viettel.com.vn
Customer care:
18008000 - branch 8
The system can receive incident reports from various channels such as citizen apps, operation centers, and sensor networks. Incidents may be entered manually, integrated from other systems, or automatically detected.
All incidents are categorized, prioritized, and processed according to a standardized workflow to ensure consistency, transparency, and accuracy throughout the resolution process.
Designed with an intuitive and accessible interface on both web and mobile platforms, enabling easy access and use by operators and end-users.
The system is capable of integrating with other incident management tools or connecting with future platforms, ensuring flexibility and upgradeability.
Provides tools for directing and guiding incident response, allowing leaders at all levels to monitor, coordinate, and command operations in real time. The system supports recommended actions and facilitates inter-agency coordination.
Automatically triggers alerts when events exceed configured thresholds. Alerts are visualized on the operations dashboard to ensure timely awareness and response by relevant personnel.
Tracks key performance indicators to support operational oversight, helping assess progress, effectiveness, and achievement of established objectives.
Monitors the end-to-end incident resolution workflow within the system, ensuring compliance with established procedures and operational standards.
Aggregates and analyzes big data using a standardized data model. The system delivers reports in statistical, graphical, or multi-dimensional formats to support decision-making and ensure regulatory compliance in information disclosure.
The system facilitates fast incident reception and resolution, minimizing downtime and enabling timely organizational responses to emerging issues, thereby improving resilience and ensuring operational continuity.
Task assignment and supervision via the system help reduce errors, boost productivity, and enhance coordination among relevant departments.
Personnel are assigned based on expertise and current workload, optimizing resource utilization and preventing dispersion. Additionally, analysis of past incidents supports root cause identification and helps prevent recurrence.
